User:Jonty/Approximate Complaints Process

Document in progress.

• A complaint is received in person, via email, or via IRC.
• A valid complaint is defined as any allegation of behaviour breaking the rules, where the rule broken involved the space. (i.e. complaints about a member stealing from another member outside the space are considered not the space's problem)
• Generally the trustees will discuss the matter briefly in the trustee IRC channel and either:
  • an email is sent to the complainer saying that the issue is being dealt with.
  • an email is sent to the complainer saying the trustees do not consider the issue a space problem.
• Sporadically the trustees have a communication failure where everybody thinks somebody else sent the email.
• One of the trustees will add the issue to the trustee Trello tracker, under the "Issues arising" column
• The trustees will look for any