Phones: Difference between revisions

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=== Inbound Calls ===
We have various phones dotted around the Hackspace. Feel free to use and interact with the phones. Usage is documented below.


[[File:Lhs-rshack-phone.png|400px|thumb|right| Hot Hackspace Members are waiting to talk to YOU!]]
=== Internal Extensions ===
You can dial any of the extensions from another extension in the Hackspace. Just dial the extension number.


Our telephone number is '''020 3422 0547'''.  It's managed by the [[Project:VOIP|Voice-Over-IP automated system]] and provides pre-recorded information about the Hackspace.
{| class="wikitable"
[[File:Lhs-rshack-phone.png|400px|thumb|right| Hot Hackspace Members are waiting to talk to YOU!]]
! style="text-align: center;" | Extension Number
! Location
! Model
! MAC Address
! Additional Information
|-
| style="text-align: center;" | 6011
| Ground floor Metal Workshop
| Cisco 7941
| 00:07:0E:6D:74:51
| [[Cisco 79XX Series VoIP Phones]]
|-
| style="text-align: center;" | 6012
| Ground floor Wood Workshop
| Cisco 7941
| 00:21:55:03:D3:EF
| [[Cisco 79XX Series VoIP Phones]]
|-
| style="text-align: center;" | 6013
| Ground floor 3D Printing
| Cisco 7942
| 3C:CE:73:AC:D2:29
| [[Cisco 79XX Series VoIP Phones]]
|-
| style="text-align: center;" | <s>6014</s>
| <s>Ground Floor Modelling</s>
| <s>Cisco 7942</s>
| 3C:CE:73:AC:16:CF
| [[Cisco 79XX Series VoIP Phones]]
|-
| style="text-align: center;" | 6021
| Ground Floor Cage
| [[Media:GAI-Tronics_Commander_Restored.JPG| GAI-Tronics Commander]]
| 00:1C:58:A2:50:0A
| [[Outdoor Phones]]
|-
| style="text-align: center;" | 6022
| Ground Floor Car Park
| [[Media:Gate_phone_1.jpg| GAI-Tronics Titan for Rail]]
| 00:1C:58:A2:50:0A
| [[Outdoor Phones]]
|-
| style="text-align: center;" | 6111
| 1st Floor Kitchen
| [[Media:Lhs-rshack-phone.png| Cisco 7970]]
| 00:07:0E:57:06:BE
| [[Cisco 79XX Series VoIP Phones]]
|-
| style="text-align: center;" | 6112
| 1st Floor Prototyping
| [[Media:Lhs-rshack-phone.png| Cisco 7970]]
| 00:1B:D4:32:CF:BD
| [[Cisco 79XX Series VoIP Phones]]
|-
| style="text-align: center;" | <s>6113</s>
| <s>1st Floor Quiet Room</s>
| <s>Cisco 7942</s>
| 1C:AA:07:10:E9:2F
| [[Cisco 79XX Series VoIP Phones]]
|-
| style="text-align: center;" | 6114
| 1st Floor Radio Room
| Cisco 7942
| 3C:CE:73:59:C4:C4
| [[Cisco 79XX Series VoIP Phones]]
|-
| style="text-align: center;" | <s>6115</s>
| <s>1st Floor Electronics Lab</s>
|
|
| [[Cisco 79XX Series VoIP Phones]]
|}
 
=== Internal Ring Groups ===
 
Its all possible to ring a group of extensions simultaneously. Ring groups should be in the format 70XX
 
{| class="wikitable"
! Number
! Ring Group
|-
| 7000
| Ring All
|-
| 7001
| Ring Ground Floor
|-
| 7002
| Ring 1st Floor
|}
 
N.B. The Car Park phone is not in any ring group, to avoid the general public answering internal calls.
 
=== Internal Feature Codes ===
 
There are several internal feature codes. These can be dialled from any phone. Hopefully this list will grow in future.


==== Main Menu IVR (Interactive Voice Response) ====
==== Network Numbers ====


When you dial the telephone number, you are greeted with a menu for the following items.
Network numbers are usually boring numbers that are useful for support or troubleshooting. They usually begin with a 1.


{| class="wikitable"
{| class="wikitable"
! style="text-align: center;" | IVR Option
! style="text-align: center;" | Code
! style="text-align: center;" | Name
! style="text-align: center;" | Description
! style="text-align: center;" | Description
|-
|-
| style="text-align: center;" | 1
| style="text-align: center;" | 100
| style="text-align: center;" | General Information
| style="text-align: left;" | Operator
| style="text-align: left;" | Accesses the same help menu as the external telephone number.
|-
|-
| style="text-align: center;" | 2
| style="text-align: center;" | 152
| style="text-align: center;" | Travel Information
| style="text-align: left;" | Echo Test
| style="text-align: left;" | Echos back all audio. Good for testing phones.
|-
| style="text-align: center;" | 155
| style="text-align: left;" | Hello World
| style="text-align: left;" | Plays "Hello World" several times and then hangs up.
|}
|}


=== Internal phone extensions ===
==== Special Numbers ====
 
Special Numbers are for more advanced features. They start with 77.


{| class="wikitable"
{| class="wikitable"
! Extension Number
! style="text-align: center;" | Code
! Location
! style="text-align: center;" | Name
! Model
! style="text-align: center;" | Description
|-
|-
| 6000
| style="text-align: center;" | 7777
| 1st Floor Kitchen
| style="text-align: left;" | Broadcast / Page Call
| Cisco 7970
| style="text-align: left;" | Allows you to Broadcast your speech around the Hackspace. Listen to the instructions.
|-
|}
| 6001
 
| 1st Floor Prototyping
=== Outbound Calls ===
| Cisco 7970
 
Outbound calls to chargeable numbers are blocked, however its possible to dial Free and Emergency numbers. See below for details.
 
==== Freephone Numbers ====
 
Calls to 0800 and 0500 Freephone numbers are permitted.
 
==== Emergency Numbers ====
 
Outbound calls to the Emergency Services and [https://en.wikipedia.org/wiki/Single_non-emergency_number Single Non-Emergency Numbers] such as [https://www.police.uk/contact/101/ 101] are supported. However, as with all VoIP systems its '''strongly''' recommended that you use a fixed line or mobile phone where available. In the event of an internet or power outage, outbound calls will ''not'' work.
 
==== Peered Networks ====
 
The Hackspace Phone system is peered (connected) with other networks via [https://en.wikipedia.org/wiki/Session_Initiation_Protocol SIP]. If you wish to peer with other networks such as other Hackspaces, contact a maintainer.
 
When dialling a peered network, enter the required prefix followed by hash, then dial the number you wish to call.
 
E.G <code>1001#5470</code>
 
'''N.B: Coming Soon'''
<!--
{| class="wikitable"
! style="text-align: center;" | Code
! style="text-align: center;" | Network
! style="text-align: center;" | Description
|-
|-
| 6003
| style="text-align: center;" | 8001
| Gnd Floor Gate
| style="text-align: center;" | [https://eventphone.de/blog/ EventPhone Event]
| DAC B149
| Temporary EventPhone VoIP Network for CCC Camp & Congress / EMF (When running)
|-
|-
| 6004
| style="text-align: center;" | 8002
| Gnd Floor Cage
| style="text-align: center;" | [https://eventphone.de/doku/epvpn EventPhone EVPN]
| GAI-Tronics Commander
| Permanent EventPhone VoIP network for inbetween events.
|}
|}
-->
=== Directories ===
Each of the phones has a Directory Button that looks like a book - pressing it will bring up a menu that lists the various extensions and ring groups so you don't have to remember them.
[[File:Cisco_Keys.png|300px|thumb|right| Close up of function keys]]


=== VOIP phone system ===
=== Security ===


More details can be found on the Hackspace system on the [[Project:VOIP|VOIP system]] page.
Currently ''all'' calls are unencrypted.  


[[Category:Premises]]
[[Category:Premises]]
[[Category:Infrastructure]]
[[Category:Infrastructure]]
[[Category:Update Needed]]

Latest revision as of 21:19, 15 December 2022

We have various phones dotted around the Hackspace. Feel free to use and interact with the phones. Usage is documented below.

Hot Hackspace Members are waiting to talk to YOU!

Internal Extensions

You can dial any of the extensions from another extension in the Hackspace. Just dial the extension number.

Extension Number Location Model MAC Address Additional Information
6011 Ground floor Metal Workshop Cisco 7941 00:07:0E:6D:74:51 Cisco 79XX Series VoIP Phones
6012 Ground floor Wood Workshop Cisco 7941 00:21:55:03:D3:EF Cisco 79XX Series VoIP Phones
6013 Ground floor 3D Printing Cisco 7942 3C:CE:73:AC:D2:29 Cisco 79XX Series VoIP Phones
6014 Ground Floor Modelling Cisco 7942 3C:CE:73:AC:16:CF Cisco 79XX Series VoIP Phones
6021 Ground Floor Cage GAI-Tronics Commander 00:1C:58:A2:50:0A Outdoor Phones
6022 Ground Floor Car Park GAI-Tronics Titan for Rail 00:1C:58:A2:50:0A Outdoor Phones
6111 1st Floor Kitchen Cisco 7970 00:07:0E:57:06:BE Cisco 79XX Series VoIP Phones
6112 1st Floor Prototyping Cisco 7970 00:1B:D4:32:CF:BD Cisco 79XX Series VoIP Phones
6113 1st Floor Quiet Room Cisco 7942 1C:AA:07:10:E9:2F Cisco 79XX Series VoIP Phones
6114 1st Floor Radio Room Cisco 7942 3C:CE:73:59:C4:C4 Cisco 79XX Series VoIP Phones
6115 1st Floor Electronics Lab Cisco 79XX Series VoIP Phones

Internal Ring Groups

Its all possible to ring a group of extensions simultaneously. Ring groups should be in the format 70XX

Number Ring Group
7000 Ring All
7001 Ring Ground Floor
7002 Ring 1st Floor

N.B. The Car Park phone is not in any ring group, to avoid the general public answering internal calls.

Internal Feature Codes

There are several internal feature codes. These can be dialled from any phone. Hopefully this list will grow in future.

Network Numbers

Network numbers are usually boring numbers that are useful for support or troubleshooting. They usually begin with a 1.

Code Name Description
100 Operator Accesses the same help menu as the external telephone number.
152 Echo Test Echos back all audio. Good for testing phones.
155 Hello World Plays "Hello World" several times and then hangs up.

Special Numbers

Special Numbers are for more advanced features. They start with 77.

Code Name Description
7777 Broadcast / Page Call Allows you to Broadcast your speech around the Hackspace. Listen to the instructions.

Outbound Calls

Outbound calls to chargeable numbers are blocked, however its possible to dial Free and Emergency numbers. See below for details.

Freephone Numbers

Calls to 0800 and 0500 Freephone numbers are permitted.

Emergency Numbers

Outbound calls to the Emergency Services and Single Non-Emergency Numbers such as 101 are supported. However, as with all VoIP systems its strongly recommended that you use a fixed line or mobile phone where available. In the event of an internet or power outage, outbound calls will not work.

Peered Networks

The Hackspace Phone system is peered (connected) with other networks via SIP. If you wish to peer with other networks such as other Hackspaces, contact a maintainer.

When dialling a peered network, enter the required prefix followed by hash, then dial the number you wish to call.

E.G 1001#5470

N.B: Coming Soon

Directories

Each of the phones has a Directory Button that looks like a book - pressing it will bring up a menu that lists the various extensions and ring groups so you don't have to remember them.

Close up of function keys

Security

Currently all calls are unencrypted.

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